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Payment & Refund

VanceAI Help Center > Refund > How long does a refund take?

Payment

  • Why am I still being charged even though I have unsubscribed?
  • Does my payment include taxes?
  • How to use the coupon code?
  • Is it safe to pay on your website?
  • What should I do if credit card payment failed?
  • What if I forget to use the coupon code?
  • What if the subscription renewal failed?
  • What payment methods do you support?
  • What should I do if my credit card expired?
  • Why PayPal asks for binding my credit card?

Refund

  • How long does a refund take?
  • How to apply for a refund?
  • What to do with my remaining credits after refund?
  • What’s your refund policy?

How long does a refund take?

After you requested a refund, our payment processing platform will take care of the refund. Generally, the refund will be returned to the credit card or PayPal account where the payment came from within 3-5 business days.