What to do with my remaining credits after refund?

If you applied for a full or partial refund but did not cancel subscription for some reason, we will decide whether to clean the remaining credits in your account based on your communication result with our Customer Service staff. Vance AI reserves the right to unilaterally clean your remaining credits.

If you applied for a refund and canceled subscription, the remaining credits in your account will be emptied and your account will be downgraded to Free plan.