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Payment & Refund

VanceAI Help Center > Payment > Is it safe to pay on your website?

Payment

  • Why am I still being charged even though I have unsubscribed?
  • Does my payment include taxes?
  • How to use the coupon code?
  • Is it safe to pay on your website?
  • What should I do if credit card payment failed?
  • What if I forget to use the coupon code?
  • What if the subscription renewal failed?
  • What payment methods do you support?
  • What should I do if my credit card expired?
  • Why PayPal asks for binding my credit card?

Refund

  • How long does a refund take?
  • How to apply for a refund?
  • What to do with my remaining credits after refund?
  • What’s your refund policy?

Is it safe to pay on your website?

Yes, it is safe. VanceAI's payment processing platform is the famous SaaS payment service provider, Paddle, headquartered in the UK. The payment information you provided on our website will be encrypted directly by Paddle, and VanceAI will not keep any of your private information.